Privacy Policy

Last updated: January 2026

KCC Blue Flame Pty Ltd (ABN 96 698 431 640, ACN 698 431 640) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Australian Privacy Principles

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). These principles govern how we handle your personal information, including its collection, use, storage, and disclosure.

2. Information We Collect

We may collect the following types of personal information:

Identity & contact details — your name, email address, phone number, and business name.
Service-related information — details about your property, gas systems, and service requirements necessary to provide a quote or perform work.
Communications — records of emails, phone calls, and correspondence you send us.
Website usage — browsing data collected via cookies and analytics tools (see Section 5).

3. How We Collect Your Information

We collect personal information directly from you when you:

Fill in a contact or enquiry form on our website.
Send us an email at ceo@kccblueflamepty.site.
Request a quote, book a service, or engage us for work.
Communicate with us by phone or in person.

4. Why We Collect and Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide quotes.
To deliver gas-fitting, heating, compliance, and energy services you have requested.
To communicate with you about appointments, project progress, and invoices.
To comply with legal and regulatory obligations, including record-keeping under Victorian gasfitting regulations.
To improve our website and customer experience.

5. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

We do not use cookies to collect personally identifiable information without your consent.

6. Disclosure of Your Information

We will not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

To our licenced technicians and contractors who require the information to perform services you have engaged.
To regulatory bodies or law enforcement where required by Australian law.
To professional advisers such as accountants, insurers, and legal representatives acting on our behalf.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted communications, and restricted access controls within our organisation.

8. Access & Correction

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us at ceo@kccblueflamepty.site.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing at ceo@kccblueflamepty.site. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: ceo@kccblueflamepty.site
Website: kccblueflamepty.site
ABN: 96 698 431 640
ACN: 698 431 640
Location: Victoria 3079, Australia